Privacy policy

Last updated: August 14, 2025

Eros Lingerie respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

By using our website https://www.eroslingerie.com.au, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you visit or shop with us:

  • Personal Identification Information – Name, email address, phone number, billing/shipping address.
  • Payment Information – Payment card details (processed securely via third-party payment gateways; we do not store full card numbers).
  • Order Information – Purchase history, order details, delivery preferences.
  • Account Information – Login credentials, account settings.
  • Technical Data – IP address, browser type, device identifiers, operating system, cookies, and browsing activity on our Site.
  • Marketing Preferences – Your choices regarding receiving marketing emails, SMS, or promotional offers.

How We Collect Information

We collect your information in the following ways:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you browse our Site.
  • From third parties such as payment processors, delivery partners, and analytics providers.

Use of Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Communicate with you about your orders, account, or inquiries.
  • Send you marketing offers (with your consent).
  • Improve our Site’s performance and user experience.
  • Comply with legal obligations and resolve disputes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies help us:

  • Remember your preferences.
  • Store cart items.
  • Measure marketing campaign performance.
    You can disable cookies in your browser settings, but this may affect Site functionality. For more information, please refer to our Cookie Policy.

Disclosure of Your Information

We may share your information with:

  • Service Providers – Payment processors, shipping companies, IT support, email marketing platforms.
  • Legal Authorities – When required by law or to protect our legal rights.
  • Business Transfers – If we undergo a merger, acquisition, or sale of assets.
    We do not sell your personal information to third parties.

International Data Transfers

As we operate in Australia and use Shopify’s hosting (with servers located in various countries), your information may be transferred and stored outside your country of residence. We ensure that any such transfers comply with applicable data protection laws.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with your local privacy regulator (e.g., OAIC in Australia, ICO in the UK).
    To exercise your rights, please contact us at service@eroslingerie.com.au.

Data Security

We take reasonable steps to protect your information against loss, misuse, and unauthorized access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: service@eroslingerie.com.au